Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help team is qualified to instantly attend to all web hosting customers’ queries and help questions. Through our ticket system, you will be able to share your issue and a support team representative is going to return to you within maximum 1 hour. In actual fact, practice has confirmed that the typical resolution time is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to contact us 24x7x365 with any concern you may have connected with our products and services. We have specialists present on a regular basis to give you assistance when necessary. You could use the ticketing system or drop an e–mail anytime, alternatively you can pick up the phone or make use of the live chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need help while working on your sites within the Control Panel, you can always click the Help control key and find your concern in the selection of articles or blog posts that will pop up. We have also turned the majority of the articles into training videos. The collection of video tutorials will show up if you pick the Videos press button available on the top right.