Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center section included in Cloud 9 Canada’s Web Site Control Panel offers a selection of help articles and frequently asked questions. Aimed towards resolving any common issue that you might possibly face, they are compiled by our support team of seasoned techs.

  • Top quality support service

  • How–To Video Clips

  • For those of you who would like to learn how to take care of a common problem by watching an instructional video, we have added a collection of video tutorials to our Web Site Control Panel. All the training videos are brief and easy to understand. They offer you visual presentations of different website administration activities.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock help desk service and include a 60–minute ticket response time guarantee. Our expert techs will be at your disposal 24–7–365 and will solve any issue that you might run into within maximum 60 minutes after the client support ticket submission. In the majority of instances, a reply will be given to you within twenty minutes.