Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every single help request you send to us will be attended to within maximum one hour. If your ticket or email needs further assistance from an administrator, we will without delay forward it and leave a comment to inform you that your case is being examined. If you take advantage of the Managed Services package, all of the server management services included there will be completed at a time of your liking.
A First–Rate Support Service
Our customer support team will be online for you twenty–four–seven should you need help working with the Web Site Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. And if you need help tackling all the everyday admin tasks on your dedicated web hosting server, you can have a glance at the Managed Services package, that includes backup hard drive space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting services, etcetera.
A User–Friendly Help Area
Our Web Site Control Panel has been installed by default for each dedicated server. Among its characteristics is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of educational articles also video versions that show all the operations that you can carry out in a highly illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.