A 99.9% Server Uptime
The chief benefit of creating your own web hosting platform is that you don’t need to be worried about compatibility issues – you configure a specific set of software applications in such a manner so as to work with a given set of hardware components. The end result is something a whole lot more steady and reliable, since there are much less potential risks of failure. We’ve built our cloud hosting platform using tried and tested hardware parts plus a significantly customized version of Security–Enhanced Linux in an attempt to create an incredibly riskless home for your personal web sites.
For this reason, with each of our web hosting plans we offer you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
If you’d like to offer a high–performance web hosting service, you can barely rely on the default network configuration in a datacenter. We’ve set up our own custom internal network in an effort to ensure a super–fast connection speed with the outside world.
And because of this, regardless of which datacenters you choose: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will enjoy a guaranteed 99.9% network uptime. And this guarantee is valid with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done just about everything to lessen all possible risks with our cloud hosting plans and despite the fact that we provide top–quality tech support, there are cases when the client simply isn’t pleased with what we are offering. Or he wants to switch to a more powerful hosting service, such as a VPS server or even a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not fully happy, we will give you your money back.
24/7 Technical Support
We have mindfully hand–picked each member of our 24x7 support team to make certain that we can offer the best customer care service that you can possibly get. Each of our technicians has many years of experience working with web hosting accounts behind his back, hence they know what they are doing. What’s more, they’re available to you 24–7–365 – you can call them at any moment and they’ll reply to you as fast as possible.
Their average support ticket response time is under twenty minutes, whereas with other hosting distributors you need to wait for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in under 60 minutes.