There're plenty of web hosting suppliers available, however most of them are resellers that have limited resources, especially in terms of support. One way to distinguish them is the option to contact the company over the telephone. The type of support that you can have via this method of communication varies based on the supplier - a few of them provide you with experienced phone support, many others offer basic and customer support only since some matters are more time-consuming and it's more convenient to be resolved with a support ticket, especially when the situation needs to be escalated. Still, it is good to find that you can get in touch with your web hosting supplier since there're various small matters which can be resolved effortlessly and timely through a call, not mentioning that you're able to get more details regarding the services before you become a customer.
Phone Support in Web Hosting
If you choose to purchase one of our web hosting, you'll be able to speak with our support crew over the phone for 14 hrs per day. We will assist you in choosing the proper plan for your web sites as we are aware that it's better to discuss these matters with a live person. If you already own an account, we're able to help you with all of your sales/billing questions and / or general matters, even with some technical matters that don't need a long time or escalation to a system administrator since it will be better to open a ticket for time-consuming troubles and have the entire correspondence in one place. We now have telephone numbers in the US, Great Britain and Australia, so you're able to call the one you prefer and speak with our representatives.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include live phone support for 14 hours every day. If you are not sure which plan is appropriate for your web sites, you'd like to learn more about a package's features or you're looking for any other info about our services, you are able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. If you currently have an account, you will be able to get in touch with us about general and sales issues, although we are often able to help with a variety of technical issues as well. For strictly tech issues you need to employ our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option if the problem requires longer time to be dealt with or it needs to be escalated to our system administrators.