A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It's an efficient way to receive some information about the web hosting services or have some issue resolved since you're talking to a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the low possibility of errors any time you exchange info like usernames or domain names, the more rapid response time as the communication is live and the fact that you don't have to stay on the chat constantly - you can do something different while the agent examines the issue in question. What's more, you'll be able to connect with a live chat room from any kind of computer that is connected to the web, avoiding the phone rates that you will need to pay in case you're calling to a different country.
Live Chat Support in Web Hosting
Along with the telephone and ticket support, we supply live chat support too. You'll be able to contact us every single day, which includes holidays and weekends, and we can give you more info about the web hosting that we offer if you are not a customer yet, or about general and billing questions if you already have an account. Although for entirely tech matters you need to open a ticket to the tech support, since such issues will need more time to be taken care of, you can still contact us through the live chat for some tech information. To give you an example, we are able to assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we supply with all of our semi-dedicated servers, you can find the the right answers for any questions you may have or get numerous issues dealt with without delay. The service is accessible every single day, which means that you're able to contact an agent even on holidays and weekends. In the event that you are unsure which package would be better for your sites or if our outstanding cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. If you're an active customer, you are able to find more information about billing issues, account settings along with various common technical problems you may experience, for example when you can't install an e-mail account in a client on your PC. Our live chat will save you time and effort no matter where you are or when you get in touch with us.