There are a number of ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. This is the easiest communication medium for a variety of reasons. In the event that no technical support staff member is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. You can also copy & paste large bits of information without the need to worry about spelling errors, and in case a specific problem requires more time to be sorted out or a number of replies must be exchanged, all the information will be in one place, so each party can always follow the steps taken by the other one. The downside of using tickets to touch base with your hosting company is that they’re often separate from the hosting platform, so if you have to supply info or to follow instructions, you will need to use no less than 2 different admin dashboards and this number may grow in case you wish to administer a number of domains. Besides, lots of web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a response.