There are a number of ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. This is the easiest communication medium for a variety of reasons. In the event that no technical support staff member is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. You can also copy & paste large bits of information without the need to worry about spelling errors, and in case a specific problem requires more time to be sorted out or a number of replies must be exchanged, all the information will be in one place, so each party can always follow the steps taken by the other one. The downside of using tickets to touch base with your hosting company is that they’re often separate from the hosting platform, so if you have to supply info or to follow instructions, you will need to use no less than 2 different admin dashboards and this number may grow in case you wish to administer a number of domains. Besides, lots of web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Web Hosting
Our web hosting feature an integrated trouble ticket system, which is part of our in-house developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same location – invoices, web files, e-mails, support tickets, etc., avoiding the need to go through different admin consoles. In case you have any technical or pre-sales questions or any problems, you can open a ticket with a couple of clicks of the mouse without having to log out of your Control Panel. In the meantime, you can pick a category and our system will offer you a number of educational articles, which will provide you with more info and which may help you fix any given issue even before you send a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with our company and you would like to touch base with our customer service staff members, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of going through a completely different client support platform as you’ll need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will allow you to send a new ticket without difficulty and to go through older tickets using a clever search box. In addition, you’ll be able to read the relevant knowledgebase articles that our system will offer you depending on the category that you select for your new ticket. You can do all the abovementioned activities without signing out of your Hepsia Control Panel at any time, which suggests that if you encounter any predicament or have a query, you can touch base with our technicians and solve the problem at hand in less than one hour through one support platform.