Despite the fact that the hosting service offered by the different companies seems identical, each provider has got a customized platform with its own tweaks and ways to complete specific operations. In situations like this, a detailed knowledge base would be quite helpful both for people with little or no prior experience and for technically trained individuals who will eventually find out how particular operations are done, but will lose valuable time in the meantime. The purpose of such a knowledge base is to make the service quick and easy to use, sparing users lots of time and efforts. The end result is more gratified customers, since they can swiftly find the information they require, and significantly less work for the customer support team members, because usually the majority of the inquiries and issues that clients have got are already outlined in the knowledge base. If the articles are expertly written and encompass more things, you’ll be able to find out more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Web Hosting
If you order a web hosting
plan through our company, you’ll get access to our thorough online documentation where you will see information about more or less everything associated with our hosting packages. The topics cover anything from how to create an email address on your smart phone, to how to do various things using an .htaccess configuration file. The articles are written in an easy-to-understand manner and include elaborate guides on how to accomplish a given operation inside your Hepsia hosting Control Panel. You can also find information that is not connected directly to Hepsia, for example one that concerns online apps on your desktop PC. The entire collection of articles will be located in the Control Panel’s Help section, but the ones that are dedicated to a particular section can be accessed on the spot. Considering the fact that we’ve covered as many topics as possible, you will be able to acquaint yourself with pretty much everything about your account.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated servers
, will allow you to access the in-depth online support documentation that we have prepared for you. The articles themselves contain general information about our web hosting services, educational manuals about the different functions that you can access, together with troubleshooting instructions that can help you correct common issues that you may come across. The topics that we have included cover de facto everything, from elementary things such as how to host a new domain
in your account, to more elaborate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available on the right-hand side of the page that you are on, whereas the complete article list can be accessed through the all-encompassing Help section.