The accessibility to the customer and tech support that a web hosting company offers can tell you a lot about the services that they offer as well. When you are allowed to use just email messages and / or tickets, you have most probably come across a reseller not the actual web hosting provider. If this is the case, you'll have to wait for several days so as to have an issue resolved as the reseller may not be checking their communication regularly or they may need to contact the real web hosting company for extra help. When the provider offers different ways of communication with quick response time that are available anytime, they are almost certainly the top provider, not a reseller. Which means that you will reap the benefits of well-timed assistance and top quality support since they will have direct access to the servers where your account is. Regardless of the problem - technical or sales, it's always better to get in touch with your web hosting company right away by using your preferred method of communication.
24/7 Customer Support in Web Hosting
The customer and technical support services for all of our web hosting
plans are round-the-clock, thus you can forget all about waiting for a couple of days in order to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an email. In case you already have an account, you'll be able to open a support ticket on top of the other three methods of contact. You'll be able to pick the most suitable way to contact us based on where you are or what equipment you use. We can easily assist you for more or less any hosting-related question that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in such a case the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to get timely assistance, particularly when your web site is not running as it should be for some reason. All of our semi-dedicated servers
include 24/7 customer and technical support, so in case anything happens, you'll be able to use several methods to let us know - phone line with multiple local numbers worldwide, live chat, emails and support tickets. The first two options are for pre-sales, billing and general matters, so if you don't have an account yet, for instance, you'll be able to find more details for our solutions, or we can help you with less difficult tech issues. The next two methods are for strictly technical issues or everything that is more time-consuming due to the fact that it is easier to follow the communication between you and our support crew. The warranted maximum response time for them is only an hour, the typical one - 15-20 minutes, so you won't need to wait for a whole day to get support as you may need to do with various other providers.
24/7 Customer Support in VPS Servers
Using our VPS servers
, you won't ever need to wait for more than an hour to receive support for any issue that you may experience with the server or the software that comes pre-installed with it. We warrant this short response time for all of the support tickets which you open via your billing Control Panel or email messages that you send to our technical support crew. We also have local telephone numbers in a number of countries around the world as well as a live chat service where we'll assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the different means of communication, so regardless what your question or issue is, there will always be somebody to assist you without delay. In case you need assistance with third-party software, which you cannot deploy or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time warranty, you will receive lightning-fast support when you purchase a dedicated server
through our company. Our customer and technical support crews are available 24/7/365, which means that if you open a ticket from your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it at any time of the day, you will get a response within the hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires a longer period of time to be solved or if it should be given to our admins, since it is far more convenient to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you can phone us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.